George from California writes:

Web site is useful except for one issue which does not make sense. How can Directv rank #1 in customer service for 7 years in a row as well as dish network being ranked #1 in customer service. Both quote JD power so there is something wrong with this information.

George,

To be honest, I don’t know for sure. The information is a bit old and I wondered that myself. I did some research and found the latest jd power rankings: http://www.jdpower.com/telecom/ratings/television-service-ratings

I’m guessing that when I originally posted the info they were number one in different areas. They were both #1 & #2 in each area. It looks like in these latest polls they have fallen just a bit to some newcomers.

I’ll be sure to update this information on the site.

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